Most items (if not otherwise marked) listed on this site are ready to ship, and orders will be processed within 1 - 2 business days.
Please allow 1 - 2 weeks for (clearly marked) made to order items.
All orders ship from Sydney metro area, NSW, Australia.
I use the shipping address provided at checkout and am not responsible for lost or missing orders due to an incorrect shipping address. Lost or stolen packages are the buyers responsibility. If you realise that the shipping address is incorrect after placing your order, please contact me as soon as possible. Once your item has shipped, I won't be able to change the address.
All orders are carefully wrapped; staying true to our low-waste philosophy, we use recycled and recyclable materials wherever we can.
Orders within Australia are shipped with SENDLE or Australia Post. SENDLE doesn't serve rural areas in Australia, nor does it deliver to Parcel Lockers.
International orders will be shipped with the more cost effective carrier available for the destination country.
Once your order has shipped you will receive an email and or text message (if you provided a phone number at checkout) with the tracking information.
Once delivered to the carrier, the buyer assumes the risk of loss and title for the merchandise and, for international orders, is responsible for any additional taxes and duties/custom fees. If you decide to refuse to accept your package, you are still responsible for the original shipping charges to you, any duties, taxes and/or customs charges, and the cost of returning the package.
Sign up to receive my newsletter as I will periodically offer FREE STANDARD SHIPPING on orders within Australia.
*** Due to the Coronavirus Pandemic, shipments can still be delayed. Carriers do not guarantee delivery times. ***
For delivery within Australia, allow 2-7 days for standard delivery depending on distance from Sydney Metro area.
International orders with shipments outside Australia take from 2 to up to 6 weeks to reach their destinations. Custom fees and additional taxes are the responsibility of the receiver.
Listed delivery times are estimates and not guaranteed.
EXCHANGES / RETURNS
For hygiene reasons, I cannot accept returns or exchanges for change of mind on earrings. For all other items, I will accept an exchange or return if the purchased item is returned in its original condition and you'll pay for return postage cost. The exchange item will ship once the original item is received. If it's not returned in its original condition, you're responsible for any loss in value.
DAMAGED OR INCORRECT ITEMS
If an item arrives damaged or you receive the wrong item,
please contact me immediately within 48 hours (2 days) of receiving the merchandise.
If you receive a wrong item, I’ll email you a return shipping label. Once you receive the label, please return the item in the original box and packaging materials. The correct item will be sent upon receipt. If the item is not returned in its original condition, you're responsible for any loss in value.
CANCELLATIONS AND REFUNDS
I don't accept cancellations nor refunds for change your mind.
When can I expect my shipment?
Unless clearly marked as "handmade to order", items listed on this Website are ready to ship, and orders will be processed within 1 - 2 business days.
Please allow 1 - 2 weeks for "handmade to order" to ship.
All other aspects of handling and shipping are described here.
What should I know about handcrafted kiln-fired glass?
Kiln-fired glass is beautiful and surprisingly sturdy, and colour its most striking feature. Transparent and translucent glass transmits light, whereas translucent and opaque glass reflects light. Often, I combine glass of different types and colours, creating unique pieces that change their look depending on the surrounding light conditions.
When photographing my products, I take special care to represent colours as accurately as possible. However, due to variations in computer and device screens, colours may appear slightly different than in person.
Are your pieces really one-of-a-kind?
Yes, all of my collections are small-scale / limited editions of one-of-a-kind pieces. The fact that each piece is unique (unique, like you!) is really important to me. Due to the handmade nature, the materials I use and the multi-step process, no two pieces will be exactly the same.
If you see a piece you love but would prefer it in a different colour, pattern or shape, please do not hesitate and contact me. If the glass is still available, I'll be more than happy to make one to your liking.
How do I care for kiln-fired glass?
The color of your glass will never fade. Here are a few tips on how to keep it looking shiny and new:
Jewellery: Remove jewellery before bathing or taking a shower, and store it in a dry place. Wipe the glass parts with a clean soft cloth. Findings can be polished with a special cleaning cloth.
Homeware: You probably use glass drinkware every day. Think of kiln-fired glass dishes in the same way. All plates, bowls, cocktail stirrers etc. are food safe, and we certainly hope you will use them often. It's safe to put the glass in your dishwasher if you pack it carefully and avoid that it's been touch by other dishes. Otherwise, wash your intem with warm/hot soapy water and a soft cloth, then dry with a normal dish towel. This said, glass can break, so please handle with care at all times, especially when handling on hard surfaces.
What other materials are used in your jewellery pieces?
Stud earring posts, hooks or hoops are either sterling silver or hypo-allergenic surgical grade stainless steel. Please see item description for details. I also offer clip-on backs that can be added to my stud earrings.
Pendant bails are sterling silver coated and have a clear hypo-allergenic finish which protects the silver plating from wear and oxidation, it will not tarnish if properly cared for.
Ring and bracelets bases are silver coated, lead and nickel free.
Rings are usually adjustable (unless otherwise noted) and fit approx. sizes 5.5 – 9.
Link bracelets can be shortened by removing one or more links, which you can do yourself (contact me for instructions).
Where can I find and look at your glass in person?
Please check the Meet us section of this Website for info on Open Studio events, markets and stockists.