Shipping & Returns

PROCESSING TIMES

Most items (if not otherwise marked) listed on this site are ready to ship, and orders will be processed within  1 - 2 business days. 
Please allow 1 - 2 weeks for (clearly marked) made to order items.


SHIPPING

All orders ship from Sydney metro area, NSW, Australia.
I use the shipping address provided at checkout and am not responsible for lost or missing orders due to an incorrect shipping address. Lost or stolen packages are the buyers responsibility. If you realise that the shipping address is incorrect after placing your order, please contact me as soon as possible. Once your item has shipped, I won't be able to change the address.


Packaging

All orders are carefully wrapped; staying true to our low-waste philosophy, we use recycled and recyclable materials wherever we can. 


Carriers

Orders within Australia are shipped with SENDLE or Australia Post. SENDLE doesn't serve rural areas in Australia, nor does it deliver to Parcel Lockers. 

International orders will be shipped with the more cost effective carrier available for the destination country.

Once your order has shipped you will receive an email and or text message (if you provided a phone number at checkout) with the tracking information.

Track your order here:
- SENDLE website: https://try.sendle.com/en-au/tracking 
- Australia Post website: https://auspost.com.au/mypost/track/  

Once delivered to the carrier, the buyer assumes the risk of loss and title for the merchandise and, for international orders, is responsible for any additional taxes and duties/custom fees. If you decide to refuse to accept your package, you are still responsible for the original shipping charges to you, any duties, taxes and/or customs charges, and the cost of returning the package.


Shipping fees

Sign up to receive my newsletter as I will periodically offer FREE STANDARD SHIPPING on orders within Australia. 



Delivery times

For delivery within Australia, allow 2-7 days for standard delivery depending on distance from Sydney Metro area. 

International orders with shipments outside Australia take from 2 to up to 6 weeks to reach their destinations. Custom fees and additional taxes are the responsibility of the receiver.

Listed delivery times are estimates and not guaranteed. 


EXCHANGES / RETURNS

I'm confident that you’ll love your purchase.
However, should an item not meet your expections, please contact me immediately and I'll try to find an agreeable solution on a case-by-case basis. Please check our FAQ page for additional information.

For hygiene reasons, I cannot accept returns or exchanges for change of mind on earrings. For all other items, I will accept an exchange or return if the purchased item is returned in its original condition and you'll pay for return postage cost. The exchange item will ship once the original item is received. If it's not returned in its original condition, you're responsible for any loss in value.

Unfortunately, I cannot offer exchanges or refunds on sale items.


DAMAGED OR INCORRECT ITEMS

If an item arrives damaged or you receive the wrong item,
please contact me immediately within 48 hours (2 days) of receiving the merchandise. 

If you receive a wrong item, I’ll email you a return shipping label. Once you receive the label, please return the item in the original box and packaging materials. The correct item will be sent upon receipt. If the item is not returned in its original condition, you're responsible for any loss in value.


CANCELLATIONS AND REFUNDS

I don't accept cancellations nor refunds for change your mind.