The terms and policies outlined below apply to wholesale orders within Australia, in addition to our regular Terms & Policies.
These terms & conditions apply to “brick and mortar” stores. If you are planning to sell our products online, please contact us before listing them in your online store, as we can supply you with images and product descriptions.
We currently do not accept / ship international wholesale orders.
We are committed to providing our products to only one retailer per suburb/post code. An up-to-date list of stockists can be found here: www.afieryheart.com/pages/stockists
Minimum order value:
For first time customers, the minimum order value requirement is AU$300 (opening order). Re-orders require a minimum order value of AU$150.
How to place a wholesale order:
Place your order(s) by filling out this form and sending it via email or postal mail back to us. Upon receipt, we will send you an invoice. Alternatively, apply to become a registered stockist/wholesaler and place your order online.
- Apply for online wholesale account: www.afieryheart.com/pages/wholesale
- Once approved, you will receive an email with an invitation to activate your wholesale account.
- Log into your account, view the online wholesale catalog and place your order online: www.afieryheart.com/collections/wholesale-catalogue
Recommended Retail Price (RRP):
Products should be sold at the recommended retail price (RRP). Before marking stock down more than 30%, please contact us to arrange return or exchange.
All prices are listed in AUD, GST inclusive, with wholesale prices 50% off the RRP, shipping cost not included.
Full payment is due before production begins, either upon receipt of invoice when mailing back the order form or when placing the order online. We accept credit card and direct deposit payments and confirm receipt of your order and payment.
Products are handmade to order. If planning your order, please allow up to 2 weeks from the time you place your order to completion (plus shipping). If you require products faster, please contact us for information about availability, we are happy to work with you.
Shipping cost is based on order value ($10 for orders of $150, $15 for orders over $150). Orders are shipped insured by Australia parcel post or Sendle. You will receive a shipping notification with tracking information once your order has shipped.
Exchanges / Returns:
We evaluate return or exchange requests on a case-by-case basis, please contact us quoting invoice number and reasons.
Should a product you receive be damaged or faulty in any way, we will work with you to quickly solve the problem. Please inspect your shipment immediately upon arrival and contact us at email@example.com within 7 days of receipt of shipment:
If the damage appears due to careless shipping/delivery, please include a picture clearly showing a) the packaging, b) the parcel label (with bar code / reference number, for example: S3NDL3), and c) the damaged item, all in one photo. If an item is faulty in any other way, please add a short description of the problem. We will do our best to send you a replacement as soon as possible.
Slight product variations:
Each piece is made by hand and a process involving extremely high heat which can lead to reactions between the materials, resulting in unique effects such as entrapment of tiny air bubbles or coloured reaction lines. Inconsistencies like these don’t diminish the quality of the product but rather add character, making every piece truly one of a kind. As a result, the pieces in your order may slightly differ from the ones featured in the product catalogue.
We kindly request that no other brand products are featured on the display stand you receive from us while offering our products.
Thank you – We are looking forward to working with you.
If you have any questions or concerns, please do not hesitate and contact us at firstname.lastname@example.org.
1 August 2022